The Simple Truths of Service

The Simple Truths of Service is an inspiring and unforgettable true story about Johnny, a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect. By putting his own personal signature on each and every interaction, Johnny demonstrates that great service comes from the heart and that any individual can make a significant impact on an organization. Bestselling authors Ken Blanchard and Barbara Glanz share Johnny's story along with other powerful customer experience examples to provide a toolkit for reshaping company culture around 'customer enthusiasm.' The book highlights that a company's true competitive edge in today's business environment is the relationship its people have with their customers, encouraging readers to think outside the box of traditional service to create lasting loyalty.

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