Joseph Michelli
AmericanBusinessb. 1960
Joseph A. Michelli, Ph.D., is an American psychologist, organizational consultant, speaker, and bestselling author known for his books on leadership, customer experience, and service excellence. He has written extensively about the corporate cultures of major brands such as Starbucks, The Ritz-Carlton, Mercedes-Benz, and Zappos.
Awards
['Asian Brand Excellence Award']
Notable Works
['The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary', 'The New Gold Standard', 'When Fish Fly', 'Driven to Delight', 'Leading the Starbucks Way']
